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Whether it’s a group booking, a piece of feedback, or a media enquiry — our team is here and responds within one business day.

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Reach Us Directly

Head OfficeNo. 1, Jalan Suria, Taman Jubilee, 30000 Ipoh, Perak

Customer Service+60 3-2xxx xxxx (Mon–Fri, 9 AM–6 PM)

Emailhello@kopitiamsuria.my

WhatsApp+60 12-xxx xxxx (respond within 4 hours)

✆WhatsApp Us

Interested in franchising?

For franchise applications and territory enquiries, visit our dedicated franchise page.

Franchise Information

Common Questions

Do you cater for large groups or events?

Yes. Outlets with sufficient capacity can accommodate groups of up to 40 pax. For larger events or private bookings, please contact us at least 5 days in advance so we can arrange staffing and seating.

Can I order ahead for a scheduled pickup?

Select outlets offer phone-in pickup orders. Call the specific outlet at least 30 minutes before your desired pickup time. WhatsApp ordering is available at outlets displaying the QR code.

How do I report a quality or hygiene issue?

We take all feedback seriously. Submit your concern via the form on this page or email us directly. Our operations team will follow up within 2 business days and investigate the specific outlet.

Are vegetarian or vegan options available?

Several items on our menu are vegetarian-friendly — including kaya toast, half-boiled eggs, and most beverages. Fully vegan options are limited; please check with the specific outlet.